Shipping
- Free shipping on all orders over ₹1,999.
- Orders below ₹1,999 ship at a flat ₹79.
- We dispatch within 1-2 business days from our Mumbai facility.
- Delivery typically takes 5-7 days across India.
- Cash on Delivery is available across most pincodes.
Returns & Exchanges
Wrong size or changed your mind? You have 14 days from delivery to request an exchange or return. Items must be unworn, unwashed, with tags attached. Your first size or colour exchange is free.
The quickest way to start is from your account - log in, open your order and tap Request return. You can also email hello@urbansouls.in with your order number. See our full Returns & Exchanges guide for details.
Refunds
Once we receive and inspect your return, we refund within 5-7 business days. Prepaid orders go back to the original payment method; Cash on Delivery orders are refunded to your UPI or bank account. Original shipping charges are non-refundable unless the item arrived faulty or incorrect.