Last updated: July 2026.
1. Who we are
Urban Souls operates urbansouls.in from Mumbai, India. For any privacy question, contact hello@urbansouls.in.
2. Information we collect
When you shop or contact us we collect the information you give us - your name, email, phone number, and shipping and billing address - and information collected automatically, such as your device, browser, IP address and the pages you view, through cookies and similar technologies.
3. How we use it
- To process, pack, ship and confirm your orders.
- To provide support and handle returns and exchanges.
- To send order and delivery updates.
- To send offers and news, only if you have opted in (you can unsubscribe anytime).
- To prevent fraud and improve our store.
4. Who we share it with
We share only what is needed with the partners who help us run the store - our payment gateway (to take payments), our courier and logistics partners (to deliver your order and collect Cash on Delivery), and the tools we use for email/SMS/WhatsApp, analytics and hosting. We also use Meta (Facebook/Instagram) and Google advertising and analytics tools, which receive some browsing and purchase information via pixels and similar technology to help us measure and run ads and understand site usage. You can opt out of personalised advertising through your Meta and Google ad settings. We do not sell your personal information.
5. Cookies
We use cookies to keep your cart working, understand how the site is used, and - where you allow it - for marketing, including the advertising partners named above. You can control cookies through your browser settings.
6. Data retention & security
We keep your information for as long as needed to fulfil orders and meet legal and accounting obligations, and we take reasonable measures to protect it. No online service can be completely secure, but we work hard to keep your data safe.
7. Children's privacy
This site is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we'll delete it.
8. Your rights
You can ask us to access, correct or delete your personal information, or to stop marketing to you. Just email hello@urbansouls.in.
9. Grievance Officer
In accordance with Indian data protection law, the details of our Grievance Officer are:
Name: Khush Patel
Designation: Customer Support
Contact: hello@urbansouls.in
We will acknowledge privacy complaints within 48 hours and resolve them within 30 days of receipt.
10. About Urban Souls
Urban Souls is operated by Satya, registered at 746, Oriental Residency, Khar Pali Rd, Khar West, Mumbai, Maharashtra 400052. GSTIN: 27AGIPP9557D1ZY.
11. Changes to this policy
We may update this Privacy Policy from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated policy.