Last updated: June 2026. This is a starter policy - have it reviewed before relying on it.

1. Who we are

Urban Souls ("we", "us") operates this store. We can be reached at help@urbansouls.example, Khar West, Mumbai.

2. Information we collect

When you shop with us we collect the information you provide - name, email, phone, shipping and billing address - and information collected automatically, such as device, browser, IP address and pages viewed, via cookies and similar technologies.

3. How we use it

To process and deliver your orders, take payments, prevent fraud, provide support, and - where you have opted in - send you marketing about products and offers. You can unsubscribe at any time.

4. Sharing

We share data with service providers who help us run the store: Shopify (our commerce platform), payment processors, and shipping/courier partners. We do not sell your personal information.

5. Cookies

We use cookies to keep your cart, remember preferences, and measure traffic. You can control cookies through your browser settings.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and may object to certain processing. Email us to make a request.

7. Data retention & security

We keep order data as required for tax and accounting, and apply reasonable safeguards to protect it. No method of transmission is 100% secure.

8. Changes

We may update this policy; the latest version will always live on this page.