Last updated: July 2026.
14-day returns & exchanges
You have 14 days from delivery to request a return or exchange. Items must be unworn, unwashed, with original tags attached.
How to start
The quickest way is from your account: log in, open your order and tap Request return. Prefer email? Write to hello@urbansouls.in with your order number and whether you'd like an exchange or a refund. See our Returns & Exchanges guide for the full walkthrough.
Pickup & return shipping
Once your return is approved, we'll arrange a reverse pickup through our courier partner at your delivery address, at no cost to you. If pickup isn't available in your area, we'll share a return shipping address with you and reimburse reasonable return shipping costs upon inspection.
Exchanges
Your first size or colour exchange on an order is free, subject to stock. We ship the new item once the original is on its way back to us. Only one exchange is available per order - if you need to change again after that, please start a return for a refund and place a new order.
Refunds
Once we receive and inspect the returned item, we refund within 5-7 business days. Prepaid orders go back to the original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or UPI to details you provide. Please allow a few additional days for the refund to reflect in your account, depending on your bank.
Bundle & discounted offers
If your order was part of a multi-item bundle offer (for example "2 for ₹2,999" or a mix-and-match set) and you return only some of the items, the bundle discount no longer applies to the item(s) you keep. Your refund for the returned item(s) will be calculated by first re-pricing the retained item(s) at their regular single-item price, with the difference deducted from your refund.
Non-returnable
Items that are worn, washed, damaged by the customer, or returned without tags cannot be accepted. Such items will be shipped back to you at your cost, and no refund will be issued.
Shipping costs
Original shipping charges are non-refundable unless the item arrived faulty or incorrect.
Grievance Officer
If your return or refund isn't resolved to your satisfaction through the process above, you may escalate to our Grievance Officer:
Name: Khush Patel
Designation: Customer Support
Contact: hello@urbansouls.in
We will acknowledge escalations within 48 hours and resolve them within 30 days of receipt.