FAQ
Straight answers on sizing, shipping and exchanges.
What sizes do you carry?
Every style runs L through 6XL as standard. Each product page has a size note with exact garment measurements, and your first size exchange is free if the fit isn't right.
What are the cargos made of?
100% cotton twill at 240 GSM - a mid-heavy weight that holds a crease without feeling stiff. Everything is cut and stitched at our own Mumbai facility, the same one that's been making menswear since 2006.
How long does delivery take?
Delivery typically takes 5-7 days across India.
How much does shipping cost?
Shipping is free on all orders over ₹1,999. Orders below that ship at a flat ₹79.
Do you offer Cash on Delivery?
Yes - Cash on Delivery is available across most Indian pincodes, alongside the usual prepaid options at checkout.
What if the size doesn't fit?
You have 14 days from delivery to request an exchange or return. Items need to be unworn and unwashed with tags attached, and your first size or colour exchange is free. Start from your account page, or email hello@urbansouls.in with your order number.
How do refunds work?
Once we receive and inspect your return, we refund within 5-7 business days. Prepaid orders go back to the original payment method; Cash on Delivery orders are refunded to your UPI or bank account.
Do you have any offers on multiple pairs?
Yes. Two cargo pants for ₹2,999, two bermudas for ₹2,399, or one of each for ₹2,699. The discount applies automatically in your cart - no code needed.
How do I get in touch?
Email hello@urbansouls.in or use the form on our contact page.